Book Tickets

To Book Tickets for all LOST Theatre events

please call our Box Office on: 0844 847 1680

or book online by clicking here

for any other queries please email us at: losttheatre@yahoo.co.uk

Terms and Conditions

• Tickets must be collected a minimum of 20 minutes prior to the start of the production. In the event of a sell-out when pre-paid tickets have not been collected by the start of the performance, LOST reserves the right to re-sell these tickets. In this case LOST will offer a refund for the face value of any tickets resold.

• When tickets are being collected at the box office, we ask that the cardholder presents the card that the tickets were booked on as identification. Any other forms of i.d. or letters of authorization are taken at your own risk and may result in the tickets being withheld at the box office.

• In the event that your tickets are lost in the post and duplicates are arranged for collection at the box office, these will only be given out to the cardholder upon production of the card that was used to make the booking.

• Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed.

• Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, please contact us via losttheatre@yahoo.co.uk as to whether you are entitled to receive a refund from the responsible party. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and LOST cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

• We advise the use of secure mail if returning tickets. On receipt, LOST will refund the customer the face value of the tickets using the same method as used to purchase them.

• If an event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, LOST will refund the face value of the tickets. LOST will notify all purchasers by phone, email or in writing (using the details provided at the time of ordering) to advise on the validity of the tickets and the procedure for obtaining a refund. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and LOST cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

• Customers are advised to check their purchase upon receipt.

• The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. LOST would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

• Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.

• By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.

• In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.

• We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.

• We will not share your personal information for marketing or any other purposes without your consent unless where required by law.

• We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.